How to Contact Finance Customer Service
Please allow our team 3-5 business days to research and respond to your inquiry.
Comptroller Services Portal (CSP):
https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx
For military in-processing, please submit a travel voucher through eFinance: https://efinance.sso.cce.af.mil/home
For customers without an @us.af.mil or @spaceforce.mil email address, or who are unable to use CSP, please use one of the org boxes listed below and put “UNABLE TO USE CSP” in the subject line.
JBAB: afdw.fm.bolling.customer.service.mil.pay@us.af.mil
Pentagon: afdw.fm.pentagon.customer.service@us.af.mil
For civilian pay, please use our org box: 11CPTS.CIV.PAY@us.af.mil
For DTS/GTC inquiries, please contact either your Organizational Defense Travel Administrator (ODTA) or Agency Program Coordinator (APC). ODTAs and APCs may elevate inquiries to use through CSP or the DTS/GTC org box: 11CPTS.GTC.DefenseTravelSys@us.af.mil
For Worldwide Mission/Attaché inquiries, please send an email to our org box for coordination: afdw.fm.attache@us.af.mil
For General Officer Inquiries, O-7 (or equivalent) and above, please send an email to our org box for coordination: afdw.fm.dv.customer.service@us.af.mil |