11th Comptroller Squadron


Hours of operation: 

Monday - Thursday:
8:30 a.m. - 11:30 a.m. (walk-ins & calls)
12:30 p.m. - 3 p.m. (appointments & calls)

Closed Fridays for training

Customer service phone number: 202-284-3328

Squadron Information

The 11th Comptroller Squadron provides financial services to Airmen and Guardians assigned to both Joint Base Anacostia-Bolling (JBAB) and the Pentagon. We provide services to a total of 17K active duty and civilian personnel to include our mission partners and globally separated units.
Our airmen are committed to providing top-notch customer service with all requests handled in-person, via the Comptroller Services Portal (CSP), or through one of our email organization boxes.
How to Contact Finance Customer Service
Please allow our team 3-5 business days to research and respond to your inquiry.

For Appointment Scheduling: https://11cpts.setmore.com 

Comptroller Services Portal (CSP):
For military in-processing, please submit a travel voucher through eFinance: https://efinance.sso.cce.af.mil/home
eFinance User Guide

For customers without an @us.af.mil or @spaceforce.mil email address, or who are unable to use CSP, please use one of the org boxes listed below and put “UNABLE TO USE CSP” in the subject line.
JBAB: afdw.fm.bolling.customer.service.mil.pay@us.af.mil
Pentagon: afdw.fm.pentagon.customer.service@us.af.mil
For civilian pay, please use our org box: 11CPTS.CIV.PAY@us.af.mil
For DTS/GTC inquiries, please contact either your Organizational Defense Travel Administrator (ODTA) or Agency Program Coordinator (APC). ODTAs and APCs may elevate inquiries to use through CSP or the DTS/GTC org box: 11CPTS.GTC.DefenseTravelSys@us.af.mil
For Worldwide Mission/Attaché inquiries, please send an email to our org box for coordination: afdw.fm.attache@us.af.mil
For General Officer Inquiries, O-7 (or equivalent) and above, please send an email to our org box for coordination: afdw.fm.dv.customer.service@us.af.mil
Additional Information

To expedite your request, please include a descriptive explanation of your issue, your SSN, and your phone number.
For example: I have debt in the amount of $123.00 on my Oct LES. My SSN is 123-45-6789 and my phone number is

The 11th Comptroller Squadron welcomes all feedback via the QR code below.


Key Resources
Key Resources
Leadership Corner
Leadership Corner
Key Resources