11th Comptroller Squadron
 



 

Hours of operation: 

Monday - Thursday:
8:30 a.m. - 11:30 a.m. (walk-ins & calls)
12:30 p.m. - 3 p.m. (appointments & calls)

*Closed Fridays for training*

Customer service phone number: 202-284-3328

Locations:
Pentagon office: 5C1049
Joint Base Anacostia Bolling office: Bldg 20
 
 
About us

The 11th Comptroller Squadron provides financial services to Airmen and Guardians assigned to both Joint Base Anacostia-Bolling (JBAB) and the Pentagon. We provide services to a total of 17K active duty and civilian personnel to include our mission partners and globally separated units.
 
Our airmen are committed to providing top-notch customer service with all requests handled in-person, via the Comptroller Services Portal (CSP), or through one of our email organization boxes.
 
How to Contact Finance Customer Service
 
 

For military in-processing: Please submit a travel voucher through e-Finance within 5 days of arrival (CAC enabled): https://efinance.sso.cce.af.mil/home

For inquiries and civilian in-processing: Please contact us at the Comptroller Services Portal (CSP):
https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx
 
eFinance User Guide


If unable to use CSP: Please use one of the org boxes listed below and put “UNABLE TO USE CSP” in the subject line.
   
For civilian pay inquiries: Please contact us through our org box: 11CPTS.CIV.PAY@us.af.mil
 
For DTS/GTC inquiries: Please contact either your Organizational Defense Travel Administrator (ODTA) or Agency Program Coordinator (APC). 
 
Please allow our team 3-5* business days to research and respond to your inquiry
During the months of May-Sept please be advised of an increased response time due to PCS season
 

For Worldwide Mission/Attaché inquiries: Please send an email to our org box for coordination: afdw.fm.attache@us.af.mil
 
For General Officer Inquiries, O-7 (or equivalent) and above: Please send an email to our org box for coordination: afdw.fm.dv.customer.service@us.af.mil

For Appointment Scheduling: https://11cpts.setmore.com 
 
 
Additional Information and Resources

To expedite your request, please include a descriptive explanation of your issue, your SSN, and your phone number. For example: I have debt in the amount of $123.00 on my Oct LES. My SSN is 123-45-6789 and my phone number is
987-654-3210.
 

Monthly Newsletter

Financial Management Guide
 

The 11th Comptroller Squadron welcomes all feedback via the QR code below.

                                                           
                                                               Pentagon                                                         JBAB                                                                     

Graphical user interface, text, email Description automatically generated                                  Graphical user interface, text, email Description automatically generated 
 
 





 

 
Key Resources
Key Resources
Leadership Corner
Leadership Corner
Key Resources